Delivery Information

All products purchased from the website are made in accordance with a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.

It is your responsibility to ensure the shipping address provided when placing your order is correct.

If your order is returned undelivered, we will refund you the total cost of goods returned. We will not refund any shipping costs for undelivered goods.

Upon receipt of your order, you are required to physically inspect the package(s) received before opening. Any damages should be reported to us within 5 working days of receiving the goods. Evidence is required when submitting a claim for damage. Please ensure you sign for the goods as damaged, or take photographic evidence of the damaged package(s) before opening and disposing of the shipping packaging. Claims for damage cannot be entertained without this evidence.

Contact our customer service team for assistance with damaged or missing items, by email to info@proswimwear.co.uk or by phone on +44 (0)1278 550640.

Orders are dispatched from our warehouse Monday to Friday 08.30 to 14.00 UK time. We aim to dispatch within 24 working hours of receiving your order, however during busier periods expedited and next day delivery orders will be processed and dispatched with priority.

Any orders received after 14:00, or at any time on a weekend, will not be dispatched the same day and will likely be processed the following business day.

Please note: Transit times are only an indication of service as provided by the carriers themselves, and are not a guarantee of service. The first working day begins the day after dispatch.

UK Orders

* DPD Next Day and DPD Next Day Saturday services are not 100% guaranteed for next day delivery

Please note: We cannot accept a claim for loss unless 17 working days or more have passed since the item was dispatched  You can use a business date calculator (such as this website) to calculate when your 17th working day will be. Unfortunately, our customer service team will not be able to provide any assistance with lost or delayed parcels until this date has passed.

Below are estimated transit times to European countries, these are estimated times and not guaranteed.